1. General Provisions
This Privacy Policy outlines how Luxbetto processes the personal data of its website visitors, prospective clients, representatives of partner companies, and individuals who submit requests for commercial collaboration to the studio. We consider data protection an integral part of our professional responsibility as a B2B contractor and are committed to processing information transparently, fairly, and only to the extent necessary to achieve stated objectives.
By using the website, the user confirms they have reviewed this policy and understand that certain actions, such as submitting a feedback form, requesting a project quote, or consenting to analytical cookies, may involve processing data that directly or indirectly identifies the sender. If the user does not agree with the described terms, they have the right to cease using the website and refrain from transmitting their data.
2. What Data We Collect
Depending on the interaction scenario, we may collect your name, corporate email address, phone number, company name, project description, as well as technical data about your device, browser, referral source, interface language, and website interaction events. If a user sends us a detailed commercial brief, the data may also include information about business processes, project timelines, and product requirements.
We do not request special categories of personal data, do not require the submission of payment information via website forms, and do not use the website to receive confidential materials not essential for establishing a business contact. Users are obliged to provide only relevant and accurate information pertaining to their request.
3. Purposes of Processing
Luxbetto uses personal data to respond to enquiries, evaluate potential projects, prepare commercial proposals, organise demonstrations, agree on project timelines and scope of work, support business correspondence, enhance user experience on the website, and for internal analytics to understand which sections of the site are most valuable to our audience.
Additionally, we may use anonymised or aggregated data to optimise content, navigation, website performance, and advertising communications. Such data is not used for making legally significant decisions regarding the user and does not replace direct commercial communication.
4. Legal Basis and Retention
Data processing is carried out based on the data subject's consent, the necessity to take action at the user's request prior to entering into a contract, and Luxbetto's legitimate interest in developing B2B communications, ensuring information security, and managing website quality. We retain data only for as long as reasonably necessary to fulfil the processing purpose or comply with mandatory legal requirements.
If communication does not progress to an active commercial process, contact details may be deleted or anonymised after the enquiry has been addressed. If an interaction leads to a contract, retention periods are determined by contractual and accounting obligations, as well as business documentation requirements.
5. Data Disclosure to Third Parties
We may disclose data to contractors and service providers involved in website hosting, technical support, analytics, corporate communication, and record-keeping, provided such parties undertake to ensure an adequate level of confidentiality and use the data solely within the scope of Luxbetto's instructions. We do not sell personal data or provide it to an unlimited circle of individuals.
Data disclosure may also occur if required by law, at the request of competent authorities, or to protect the legitimate interests of the studio when handling claims, ensuring cybersecurity, and preventing abuse.
6. Cookies and Analytics
The website may use cookies and similar technologies to save user preferences, ensure basic functionality, measure form effectiveness, and analyse visitor behaviour at an aggregated level. Users have the right to accept, decline, or customise cookie usage via the relevant banner and browser settings.
Disabling certain cookies may impact the website's usability, for example, by not saving preferences or affecting the accuracy of some analytical scenarios, but it does not prevent users from accessing the main content of the pages.
7. User Rights
Within the bounds of applicable legislation, users may request access to their data, correction of inaccuracies, deletion of information, restriction of processing, objection to specific uses, and withdrawal of previously given consent. To exercise these rights, please contact us at the email address provided in the contact section.
We may request additional information to verify the applicant's identity and protect data from unauthorised disclosure. A response will be provided within a reasonable timeframe, considering the nature of the request and legal requirements.
8. Security and Updates
Luxbetto implements organisational and technical measures to protect data against accidental loss, unlawful access, unauthorised alteration, and other forms of improper handling. However, no internet data transmission channel can be considered absolutely secure, so users should reasonably assess the volume of information transmitted.
We reserve the right to update this policy as the website, internal processes, supplier composition, or legal requirements change. The current version will be published on this page. Continued use of the website after the publication of changes signifies acceptance of the updated terms to the extent permitted by applicable law.